SolarWinds has released its 2026 State of ITSM Report, which studies how IT teams are using AI in their Information Technology Service Management (ITSM) workflows. The report, based on a survey of IT professionals around the world, surfaces a growing paradox:Read More…
SolarWinds has released its 2024 State of ITSM Report. This report provides practical, actionable guidance rooted in real-world Information Technology Service Management (ITSM) strategies. It analyzed over 2,000 ITSM data systems and 60,000 points of anonymized and aggregated SolarWinds customer data.Read More…
ManageEngine today announced the results of its survey, The State of ITSM Two Years Into the COVID-19 Pandemic, following up on a similar survey conducted in 2020 to understand the challenges the pandemic has caused for IT service teams.Read More…
ManageEngine today announced its participation at Cairo ICT 2021, which will be held from November 7-10 at New Cairo’s Egypt International Exhibition Center, where it will highlight its flagship product, ServiceDesk Plus, an ITIL-ready service desk solution used by ITSM professionals globally.Read More…
Mimecast today announced its API and Alliances program has hit a new milestone and now offers 60 out-of-the box and custom integrations with security technology partners such as CrowdStrike, IBM Security, Netskope, Palo Alto Networks, Rapid7, ServiceNow and Splunk.Read More…
